Job Purpose
To deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.
The key roles of this post will include:
- To proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company's service standards and values.
- To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
- To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
- Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
- To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
- To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
- To undertake reviews of fixed term and introductory tenancies.
- To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
- To carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
- To liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.