Job Advert: Housing Advice Specialist
Key Responsibilities:
Conduct housing advice interviews to prevent homelessness and provide quality advice on housing options.
Resolve landlord and tenant disputes and negotiate with landlords to prevent homelessness.
Provide advice and assistance through face-to-face interviews, home visits, phone consultations, and written correspondence.
Utilize detailed knowledge of housing legislation, case law, and welfare benefits to support customers.
Advocate for customers in court, including possession proceedings and injunction applications.
Promote the Councils private rental sector and rent deposit schemes.
Collaborate with various agencies to gather relevant information for each case.
Investigate claims of harassment and illegal eviction, working with the police and other agencies.
Ensure all contact with customers and organizations is fully recorded and advice confirmed in writing.
Record data and statistical information accurately and timely.
Respond to queries from customers, advocates, and landlords in line with council standards.
Contribute to the council's strategic priorities and promote a one organization approach.
Develop and maintain positive relationships with colleagues, stakeholders, and communities.
Recommend the use of financial assistance to prevent homelessness.
Promote equality and deliver non-discriminatory services.
Support organizational change and self-development.
Encourage innovation and accountability to promote sustainability.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.