Eden Brown Synergy is currently working in partnership with a Public Sector Organisation in London which is looking to recruit a Service Desk Manager on an interim basis for 3 months initially.
Your key responsibilities will include:
* Service Desk Technical lead, including escalation point and problem management
* Line management & mentoring of the Service Desk Technicians
* Being a Technical subject matter expert and provide 3rd line support for infrastructure (including server and network) and software across ORR.
* Technical specification design authority and project planning lifecycle tasks.
* Engagement and liaison with 3rd party suppliers covering technical issues and projects.
* Identify opportunities to improve technologies and their implementation.
* Attend technical briefings and meetings as required.
* Assist with the technical recommendation for the purchasing of new infrastructure equipment.
* Creation of infrastructure documentation and procedures
* Working closely with our security team to implement required improvements and maintain security levels across the organisation
Experience
* Experience of working with Enterprise technology including
* VMWare or other Virtual environments
* Cloud solutions and Cloud Service Partners
* Azure infrastructure, including networking, Azure AD and VMs
* SQL Server database administration
* Experience of solution design
* Experience of application integration and configuration
* Experience working in a system maintenance role, identifying and implementing solutions to networking and/or access issues
* Experience of leading technical issues and supporting colleagues in technical projects
Technical
* Knowledge of infrastructure and architecture analysis
* Knowledge and experience working with Virtualisation, Project implementation, Network protocols and topology
* A strong understanding of MS365, Windows Operating Systems, Microsoft Intune and mobile devices
* Implementation and management of Domain controllers, AADS and on premise migrations
If the role feels of potential interest, please apply with an up-to-date CV for immediate consideration.
Eden Brown Synergy is an equal opportunities employer.
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