We are seeking a dedicated Team Leader to join our Adult Social Care Direct (ASCD) Team based at the Civic Centre in Gateshead. The ASCD Team serves as the initial point of contact for referrals and inquiries into adult social care services, playing a crucial role in connecting individuals with the support they need.
Role Overview:
As a Team Leader, you will oversee the day-to-day operations of the ASCD Team, ensuring efficient and effective handling of referrals and contacts. This role is office-based, requiring your presence at the Civic Centre most of the time.
Key Responsibilities:
Manage and supervise a team of professionals responsible for handling referrals and inquiries into adult social care services.
Act as a point of escalation for complex cases and ensure timely and appropriate responses to all referrals.
Provide leadership and support to team members, fostering a collaborative and positive work environment.
Monitor team performance and productivity, ensuring compliance with service standards and protocols.
Collaborate with stakeholders both internally and externally to ensure seamless service delivery and resolution of issues.
Requirements:
Previous experience in adult social care and/or contact centre operations is highly desirable.
Proven leadership skills with the ability to motivate and develop a team.
Strong organizational and communication skills, with the ability to manage priorities effectively.
Knowledge of relevant legislation and policies governing adult social care services.
Ability to work effectively in an office-based environment at the Civic Centre in Gateshead.
Refer someone who might be interested in this role & get £300 referral bonus!!
Benefits of working with Eden Brown Synergy include:
* DBS check processed and paid for by Eden Brown Synergy
* Referral bonus if you refer a colleague or friend to us
* Bonus for finding your own job
* Twice weekly payroll
* Dedicated recruitment consultant who will support you throughout your job search, employment and beyond
If you are interested in this position, please send your CV to Shristi Yadav at or call on 01147003826
Refer someone who might be interested in this role & get £300 referral bonus!!
Eden Brown Synergy is an equal opportunities employer.
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