Leasehold Services Officer
Hackney
Payrate-£23.57 UMB p/h
PURPOSE OF THE JOB:
To positively contribute to the Leasehold Services Team responsible for the effective
recovery of major works, ground rent, service charge, reserve fund, shared ownership
rent and any other specified debt from leaseholders, freeholders and shared owners.
To deal with a range of customers enquiries efficiently and promptly.
To bring complex and contentious cases to the attention of the appropriate Income and
Disputes Resolution Officer for prompt resolution.
To provide an excellent customer service support to London Borough of Hackney's
leaseholders, shared owners and freeholders across the borough.
To provide comprehensive administrative and business support to Leasehold and Right
to Buy Services (LRTBS) including organising customer and resident events processing
lease extensions and alterations monitoring customer correspondence administering the
subletting register and ensuring the accurate and timely update of accounts.
MAIN AREAS OF RESPONSIBILITY:
1. To be responsible for the effective collection of any standard non-contentious major
works, service charges, ground rent, shared ownership rent, and any other income.
Job Description
2
2. To follow local and organisational procedures for managing accounts and ensure that
prompt action is taken to recover monies outstanding on accounts.
3. To interview and advise customers clearly and sensitively, on issues relating to
payment of shared ownership rent, ground rent, major works, service charges and
reserve fund.
4. To identify and arrange suitable assistance for vulnerable residents and carry out
referrals, as and when required, adopting a multi-agency approach to ensure all
safeguarding concerns and observations are appropriately reported and documented.
5. To monitor, and when necessary, investigate the financial position of each account, to
ensure that payments have been applied correctly.
6. To effectively liaise with debtors and/or their solicitors, banks, and building societies in
order to manage any service charge, major works, ground rent, shared ownership
income account on a sale or resale.
7. To issue appropriate standard template letters and documents to customers to
support the Team's activities, including payment slips, standing order forms, direct
debits and statements of accounts in a timely and efficient manner.
8. To perform any financial or administrative duty, including the preparation of any
financial, statistical or informative reports to assist colleagues in LRTBS in carrying
out its function and meeting its targets within the required deadlines.
9. To attend any Neighbourhood or Estate Committee or meeting, as and when required.
10.To accurately maintain and update property, owner and account details, in
accordance with departmental procedures and policies and within set timeframes
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
