Senior Repairs and Contracts Officer- Southwark
Payrate - £29.42 UMB
PURPOSE OF THE JOB
The role will be expected to manage, lead and influence the Repairs and Contracts Officers, to maximise income by ensuring effective management of rented garages and voids, including managing internal and external contracts for the day to day repairs and refurbishment of non-residential properties.
Ensuring that the service meets or exceeds the Council's standards and requirements in relation to customer service, to continually improve the customer and stakeholder experience and the overall quality of all the interactions a customer has with the business unit.
To actively support and promote an organisational culture that provides opportunities for staff development, encourages and rewards high performance, promotes equal opportunities and fair treatment for all, promotes the Council's core values, and provides excellent service valued by members, residents, partners and staff.
PRINCIPAL ACCOUNTABILITIES
1. To contribute to the management of Homownership Services reporting to the Homeownership Manager on all matters relating to the management of garages and other non-residential properties (including barrow stores, bike storage etc.) including the identification of disused garage areas, the lettings of garages, parking areas, bike lockers, barrow stores or any other non-residential property which forms part of the portfolio.
2. To be responsible for managing the Repairs and Contracts Officers day to day whilst actively driving performance improvements within the garages team, and managing a repairs portfolio.
3.
4. Assist with the development and maintenance of information systems to manage assets, staff, income collection and other resources used at or in connection with homeownership and Exchequer Services and actively participate in the implementation and development of such systems.
5. To develop performance quality targets for the service area. Develop rigorous processing protocols across the team to form part of the overall robust performance of the business unit and wider divisional objectives, mitigating risks and implementing quality assurance processes to ensure compliance with legislation, polices and processes.
6. To be responsible for the day to day monitoring and management of service and maintenance contracts to ensure compliance to client requirements, as well as Health & Safety legislation and protocols on all sites where repairs and maintenance, refurbishments and PPM is being undertaken.
7. Provide technical support in the repair & maintenance management of the garages portfolio, to address Fire Safety and Health & Safety issues and enhance their aesthetic appeal. Escalating any poor performance or breach of fire and/or health and safety to the Homeownership Manager.
8. To ensure that the garages, barrow stores, bike storage and parking areas are fit for purpose ensuring that regular communal inspections are carried out to identify areas of disrepair, anti-social behaviour or other issues which may prohibit lettings.
9. Ensure the Repairs and Contracts Officers work in partnership with the Lettings Officers, Resident Services Officers, parking enforcement team or ASB team as appropriate to make sure that issues are dealt with appropriately.
10. Use professional knowledge to respond to internal and external enquiries cutting across a range of specialist areas of work, liaising where necessary with relevant teams and other departments on multifaceted queries.
Eden Brown Synergy is an equal opportunities employer.
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