Housing Officer - Stoke on trent
payrate - £20.24 UMB
Key Duties / Responsibilities
* To provide housing management services with a designated work area including:
a) Tenancy management
b) Management of Anti-social behaviour
c) Estate management
d) Identification of Tenancy support, advice and referral to appropriate agencies
e) Tenant consultation and participation
f) Recovery of rent arrears and maximisation of rental and other income for all council services
* To manage cases, maintain a direct involvement, identify the factors and develop appropriate actions in line with the priorities and practices of the council.
* To keep abreast of all relevant legislation.
* To contribute to the overall performance of the Directorate through personal performance, co-operation with other groups and in support of initiatives as approved by the Strategic Manager - Housing Management.
* Establish and maintain good lines of communication within the housing team, the council and with outside agencies concerning matters relating to the area and services managed.
* Attend meetings and undertake relevant actions and visits out of office hours as required.
* Be effective and efficient in the provision of comprehensive landlord functions giving general advice and assistance to council tenants, leaseholders and all residents.
* To receive and respond to ASB and tenancy and estate management issues and develop appropriate solutions in line with the policies, priorities and practices of the council.
* To assist in identifying tenancy support needs and make relevant referrals to appropriate agencies.
* To carry out routine tenancy visits as required including leaseholders and residents as part of a locality management approach.
* To be responsible for the recovery of rent arrears (both current and where applicable, former) and maximisation of rental and other income for all council services, by taking the necessary appropriate action to minimise rent arrears and maximise income by the recovery of court costs, recharges etc.
* To assist with the provision of welfare benefit advice, income maximisation and debt counselling advice in conjunction with other officers of the Council and appropriate agencies i.e. CAB
Eden Brown Synergy is an equal opportunities employer.
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