Benefits Assessor - Stoke on Trent
Pay rate - £21.99 UMB
Job Purpose
* To work as a member of a team providing a high standard of service to the public. Use expert knowledge to ensure that customer demands are met.
* To accurately and efficiently assess entitlement to Housing Benefit and Council Tax Support, and all related activities associated with the assessment of a claim, ensuring that the right benefit is paid at the right time to the right person.
* Completing, verifying and assessing claims and changes of circumstance by customer visits, face to face interviews, telephone or post.
* To assist in the recovery of overpayments of Housing Benefit and Council Tax Support, and / or debt owed to the council.
* A flexible and adaptable approach to work is required as well as an ability to deal with several issues simultaneously. An understanding of the claimant's needs should also be shown, in order to tailor the service to the individual customer needs.
* To ensure that thorough, accurate and up to date customer details are maintained and all data is kept secure and confidential in relation to both Council Tax and Benefits.
* To liaise with internal and external stakeholders, to build positive and mutually beneficial working relationships.
* Work with other members of the team to achieve excellent performance in accordance with legislation and corporate objectives.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.