We are looking for a highly motivated person who is committed to the very highest standards of customer care and Housing management to join our busy team as a Neighbourhood Housing Officer.
You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:
* Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
* Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
* To ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.
* Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
* To undertake sensitively and effectively all aspects of tenancy management.
* To case manage residents with additional needs.
* To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
* Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
* Have sound judgement and the ability to prioritise effectively.
* Meet various performance targets.
* Have experience in using Northgate (SX3) and Contact manager IT systems
Eden Brown Synergy is an equal opportunities employer.
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