Income Manager - Runnymede Council - £20.77 p/h
1. Assist in the management of the council's Tenancy Services Team ensuring that excellent levels of customer service and satisfaction are delivered through its main service areas: tenancy management, neighbourhood services, Independent Retirement Living, and leasehold management.
2. Work alongside other teams within the Housing Business Unit, the wider council, and key external stakeholders to ensure that the council's' landlord function is delivered effectively and efficiently.
3. Manage team performance and deliver continuous improvements in relation to income collection to meet the council's strategic objectives as well as relevant legislative and regulatory requirements.
4. Ensure policies and procedures are in place to maintain the Council's income stream from rent, service charges, recharges, and ad hoc services as required. To ensure that income collection is prioritised with a performance management structure to identity service failures or issues
5. To instil a culture of early intervention and sustainment within the rent arrears process, ensuring delivery of these services is formalised and monitored through digitally recorded support plans.
6. Promotion of the objectives of the Tenancy Engagement Strategy and a culture that promotes genuine engagement.
7. To ensure income operations comply with all statutory responsibilities including Health and Safety.
8. Carry out human resource activities associated with management of staff, utilising the internal procedures.
9. Ensure that use of the Council's Digital Systems are optimised and those systems utilised by the Housing Neighbourhood Services Team are subject to regular review so that potential system improvements are brought forward for consideration within the business planning process.
10. Responsible for enforcement of the tenancy conditions in relation to rent arrears.
11 Performance Monitoring - to understand and evaluate service performance in relation to the rent arrears. To implement action plans in order to improve service performance where required
12. Provide written reports including Business Cases for service innovations, performance, or policy updates to the Head of Housing Operations.
13. Assist on the production of polices and procedures in relation to income collections within the scope of the Tenancy Services Team and where required on cross department issues
14. To carry out all duties of this post in accordance with the relevant Association policies and procedures including Equal Opportunities Policy, Data Protection and Health and Safety.
Eden Brown Synergy is an equal opportunities employer.
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