Income Collection Officer - Hackney
Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.
* To assist with housing benefit applications where required.
* To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears.
* To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.
* To refer vulnerable clients to support services
* To identify accounts requiring possession action.
* Responsible for the service of notice-seeking possession.
* To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons.
* To represent Hackney Council at possession hearings as required.
* Coordinate and attend evictions as required.
* To provide excellent customer service to customers contacting us in person, on the
phone or in writing to maximise income.
* To visit customers in their homes to discuss their accounts and provide appropriate
advice and support.
* To provide customers with basic financial capability advice and signpost to other
agencies as required.
* To work in partnership with other departments and agencies (DWP, JCP, Citizens
Advice etc.) to help customers sustain their tenancy.
* To work closely with the Hostel Managers, Placement Officers, Homelessness Prevention officers, the Lettings team and other colleagues in the housing department to provide joined-up services to customers.
* Maintain accurate records in line with GDPR.
* To maintain a good understanding of welfare benefits and any changes which may
affect customers' ability to pay.
* To maintain a good understanding of housing legislation in relation to the collection
of income.
* To provide cover for other Income Collection Officers during periods of absence.
* Carry out any other duties that are within the scope and grading of the post which
could also be requested by the line manager or Head of Service.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.