Job Opportunity: Council Tax Officer (Phone-Based) - Remote Work
Location: Remote (UK-based)
Hours: Monday to Friday, 08:45 AM - 5:00 PM
Salary: Competitive, based on experience
Start Date: ASAP
Are you a confident communicator with a passion for helping people and a keen eye for detail? Were looking for a Council Tax Officer to join our remote team and support residents by handling council tax enquiries over the phone.
About the Role:
As a Council Tax Officer, you'll be the first point of contact for council tax enquiries, working within a friendly and supportive remote team. Your responsibilities will include:
Answering incoming calls and providing clear, helpful advice on council tax matters
Assisting with account updates, billing queries, payment plans, and changes of address
Handling sensitive information with discretion and accuracy
Using internal systems to log information and manage cases
What We're Looking For:
Previous experience in customer service (contact centre or council tax experience a plus)
Strong verbal communication skills and a calm, professional phone manner
Good IT skills and ability to learn new systems quickly
A self-starter with excellent time management skills
Ability to work independently in a home environment
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.