Job Opportunity: Benefits and Housing Needs Officer
Location: Hackney Service Centre or other suitable location
Directorate: Finance and Resources
Service Area: Benefits and Housing Needs
Grade: SO2
Responsible To: Operations Manager
Working Arrangement: Flexible working required, including site visits across the borough
Hackney Council is seeking a committed and knowledgeable Benefits and Housing Needs Officer to join its dedicated team. This is a fantastic opportunity to make a real impact in the lives of residents, providing crucial support and delivering essential services across housing, homelessness prevention, benefits, and welfare.
Key Responsibilities:
Assess and process Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and welfare reform schemes
Provide housing advice and homelessness prevention support, including full assessments and the provision of temporary accommodation
Manage applications for the Housing Register, allocations, lettings, and social housing initiatives
Oversee temporary accommodation, including property procurement, contract performance, and financial management
Respond to and manage complaints, Member and MP enquiries, and Freedom of Information requests
Mentor colleagues and contribute to the development of high-performing, customer-focused services
Conduct customer interviews and home visits to verify information and provide support
What We're Looking For:
Substantial experience in one or more of the following:
Homelessness assessments and prevention
Temporary accommodation management
Housing supply and procurement
Lettings and housing allocations
Housing Benefit and Council Tax Reduction schemes
Discretionary payments
Strong understanding of relevant legislation, case law, and local government practices
Excellent communication and negotiation skills with both internal and external stakeholders
Ability to manage complex workloads and competing priorities
Skilled in data management, financial monitoring, and use of IT systems
Committed to equality, confidentiality, and high standards of service
Eden Brown Synergy is an equal opportunities employer.
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