Rent Recovery: Actively manage and recover rent arrears through regular contact with tenants, monitoring payment schedules, and taking appropriate action in line with company policy and procedures.
Tenant Support: Provide tailored advice and support to tenants in arrears, including understanding their financial situation, exploring repayment options, and making referrals to other support services where appropriate (e.g., benefits advice, debt counseling).
Debt Management: Implement debt recovery processes, including arranging payment plans, issuing formal warning letters, and coordinating legal action (e.g., eviction proceedings) when necessary.
Compliance: Ensure compliance with relevant housing legislation, organizational policies, and best practices in rent recovery and arrears management.
Communication: Communicate effectively with tenants, internal teams, and external agencies, providing clear, accurate, and timely information about arrears, repayment plans, and legal actions.
Caseload Management: Maintain an efficient caseload, ensuring all tenant interactions, payment histories, and action plans are accurately recorded in the housing management system.
Prevention: Proactively engage with tenants at risk of arrears to prevent rent arrears from escalating, providing early intervention and support as needed.
Reporting: Monitor rent arrears performance, compile regular reports for management, and provide data analysis on arrears trends and recovery progress.
Legal and Court Procedures: Liaise with legal teams to initiate and manage court actions related to rent arrears, including attending hearings where required.
Eden Brown Synergy is an equal opportunities employer.
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