Designation: Revenues Operation Team Leader
Grade:PO2/3
Reports to (Designation): Revenues Operation Manager
Grade: PO5
Directorate: Corporate Services
Section: Revenues
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Main Purpose of the job:
To support the Revenues Operation Manger to deliver an excellent, customer focused and inclusive front line Council Tax service.
To collaborate with the Revenues Operation Manager to deliver a prompt and efficient Council Tax service. This will include the responsibility for quality assurance, resource planning, discounts, exemptions to verify they are authentic. Where inappropriate awards or those obtained by deception are identified, take swift action to recover the debt.
To assist the Revenues Operation Manager to ensure all operational aspects of Council Tax are administered proficiently to protect the income of the council.
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MANAGEMENT ROLES & EXPECTATIONS
As a Team Leader/Manager you will:
1.Adapt the planned delivery of services to ensure changing community and customer needs.
2.Monitor and review service outcomes ensuring effective delivery of personal and team objectives.
3.Plan, deploy and co-ordinate people resources to meet changing operational needs.
4.Ensure services meet statutory legislation, local strategies and polices.
5.Ensure an understanding of the impact of your service on other functions.
Summary of Responsibilities and Personal Duties:
6.Responsible for the day-to-day management of the team to deliver an efficient and effective collection and review service. Conduct team briefings, one to one meetings and appraisals.
7.Responsible for the daily management of staff to deliver the timely digitalisation of all Revenues and Benefits post ensuring service level agreements are met within the individual services.
8.To assist and check the validity of council tax refunds requests.
9.Work collaboratively with other members of the Revenues and Benefits Management Team to ensure procedures are regularly reviewed in line with legislation and write clear and precise work instructions to deliver a seamless quality service.
10.To collect data for staff to ensure quality and accuracy of processing and monitor KPIs to gauge output and analyse performance trends for the service and identify and implement service improvements.
11.To assist the Revenues Operation manager to provide advice on complex council Tax queries, in relation to billing from the public or staff also assist in the interpretation of complex legislation. To assist the Revenues Operation Manager in delivering adhoc mentoring and or training when required.
12.Maintain a high level knowledge of all-relevant legislation, procedures and technology to meet the requirements of the post. Take responsibility for own personal and professional development.
13.Ensure all action is taken by staff to maximise revenue collection, award discounts, exemptions & reliefs, and promote the take up of all welfare benefits and consider applications for hardship.
14.Review existing discounts, exemptions awards to verify authenticity. Where inappropriate awards or those obtain by deception are identified, take swift action to recover the debt.
15.Contribute to benchmarking surveys in own area of expertise.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.